Refund policy

Return, Refund & Cancellation Policy

At Adornos by Mehak, we want you to love every piece you receive. Please read our policy below for information about returns, refunds and order cancellations.

1. Returns and Exchanges

We accept return or exchange requests for items that arrive damaged, defective or different from what was ordered.

As jewellery is a personal purchase, we generally do not accept returns for change of mind, incorrect selection or dislike of a product, except where required by applicable law.

If your order arrives damaged, defective or incorrect:

• Contact us as soon as reasonably possible after delivery.
• Share your order number, a description of the issue and clear photographs or videos of the item and packaging, where available.
• Please retain the item and its original packaging until we respond.
• Our team will review your request and explain the next steps.

Requests will be assessed fairly and in accordance with applicable consumer-protection laws. Nothing in this policy limits any rights or remedies available to customers under applicable law.

2. Return Shipping

If an item is confirmed to be damaged, defective or incorrectly supplied, Adornos by Mehak will arrange or cover reasonable return shipping costs, as applicable.

Please contact us before sending an item back so we can provide the appropriate return instructions. Do not send jewellery to an address without our confirmation.

3. Refunds

Where a refund is approved, it will generally be issued to the original payment method, where practicable, or through another lawful method agreed with the customer.

We will communicate the refund process and expected timeline once the request has been reviewed. The time taken for the amount to appear in your account may depend on your payment provider or bank.

Refunds and other remedies will be provided in accordance with applicable law. This policy does not exclude remedies available for defective, deficient, misrepresented or incorrectly supplied products.

4. Order Cancellations

Customers may request cancellation before their order is dispatched.

To request a cancellation, contact us promptly with your order number. We will confirm whether the order has been dispatched and whether cancellation can be completed.

Once an order has been dispatched, cancellation may no longer be available through our standard process. However, any rights or remedies available under applicable law remain unaffected.

If a cancellation is accepted and payment has already been collected, the applicable refund will be processed in accordance with the refund terms above and applicable law.

5. Contact Us

For return, refund, exchange or cancellation assistance, please contact Adornos by Mehak using the contact details published on our website.

Please include your order number and a clear explanation of your request so we can assist you efficiently.

Adornos by Mehak
We appreciate your trust and are committed to handling every concern fairly and professionally.